“No Longer Taking Backorders, “The Dreaded Words

handle the words: "no longer taking backorders" like a pro

  • Written by Alex Dolce
  • Published on December 29, 2023
  • Time to read 9 minutes


As an e-commerce merchant or a warehouse with products, there are many different decisions you can and have to make when it comes to your store. Luckily, there are many ways to help. Today, we’re talking about one in specific. Sometimes, if you have a product that sells out fast and backorders are not an option, you might have to implement the “No Longer Taking Backorders” notification. So, let’s talk about when and why to make this move and why, as a pause button on orders, it’s a strategic play in the ever-evolving world of e-commerce.

Backorders: A Useful Tool

Before we dig into the why and how, let’s tip our hats to backorders, which are an excellent move for inventory management. Overall, they’ve been helpful in gauging demand, securing customer interest, and keeping our inventory dance in tune with the market. When stock is low and hard to replace, this easy solution lets the customer know so you can avoid issues with expectations. 

Why Hit Pause on Backorders?

Now, let’s peel back the curtain on why saying “no longer taking backorders” is used:

Uncertain Availability:

Predicting restock timelines is like predicting the winning lottery numbers. Things like supply chain hiccups and manufacturing delays all contribute to this unpredictableness. So, temporarily holding backorders lets you navigate these uncertainties without making promises you can’t keep.

Strategic High Demand Management:

When your hot-ticket item turns into a hot mess, managing the influx of orders can be like trying to catch lightning in a bottle. Thus, temporarily halting backorders lets you catch your breath, clear the backlog, and ensure timely fulfillment without compromising quality.

Supply Chain Symphony:

The supply chain sometimes hits a few bumps in the road. For example, shortages, manufacturing glitches, and more contribute to a not-so-smooth trip for products and their movement. So, by hitting pause on backorders, you can fine-tune your supply chain without overcommitting to customers.

Farewell to Old Inventory:

Products, like rockstars, sometimes need to retire from the stage. Letting go of backorders is like giving a fond farewell to a product ready for its grand finale. It’s a chance to manage customer expectations and communicate that a new era will begin.

How to Make It Work for Your E-commerce Kingdom

Now that you’re more well-versed in why taking away backorders is used, let’s talk about the practical side of implementing “no more backorders” on your e-commerce site:

Transparency is King:

First, make sure to communicate openly with your customers. Let them know it’s a strategic move, not a hiccup. Share the reasons behind it and assure them it’s temporary. If customers have questions or concerns, answer them and keep customer service up!

Introduce Alternatives:

No longer taking backorders is not the end for you, and it shouldn’t be for your customers. So, don’t leave your customers hanging! Show them alternative products or suggest similar items that could be their next obsession. Turn this pause into an opportunity for them to discover something new.

Set Realistic Expectations:

Obviously, your product is famous if it needs backorders and is likely very popular if you need to halt backorders. So, when will the star product be back in stock? If you can, then give your customers the inside scoop. Set realistic expectations and keep them in the loop with regular updates.

Diversify Your Product Portfolio:

Why stick to the old playlist? Take this opportunity to introduce new products or collaborate with other brands. Diversifying your offerings keeps things exciting for your customers and boosts your e-commerce street cred.

Final Thoughts

In a nutshell, embracing “no more backorders” is about strategic maneuvering, transparency, and seizing growth opportunities. By making this move, you’re not just managing inventory; you’re shaping your brand’s narrative. With this blog, hopefully, you will have more help navigating this decision for your product and your online store. Happy strategizing!

eHub’s Fulfillment Management; We’ve Got You!

Whether you self-fulfill or use a 3PL, managing your products, inventory, and fulfillment can be a hassle. So, if you ever need a helping hand with your store and fulfillment, eHub will happily assist! Give us a ring today to see how we can help make the most of your e-commerce business.

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