A Quick Guide on How to Void a UPS Label

voiding a UPS label is a straightforward process

  • Written by Alex Dolce
  • Published on December 31, 2023
  • Time to read 9 minutes


Sending a package through UPS and need to make a change? No worries! Whether you’ve made a mistake or plans have shifted, voiding a shipment is not too difficult. In specific, voiding a UPS label is a straightforward process. So today, we provide a simple step-by-step guide to help you through it

Why Void a UPS Label?

To start off, life is unpredictable, and so are our plans. So, you might need to void a UPS label for various reasons. These reasons include:

  • Address Error: Perhaps you accidentally entered the wrong shipping address or realized the recipient moved.
  • Change in Plans: Sometimes, circumstances change, and you may need to delay or expedite a shipment.
  • Package Content Update: If you need to modify the description of the contents or declare a different value, voiding the label allows you to make those changes.
  • Service Level Adjustment: You might decide that the delivery service level initially chosen doesn’t suit your needs, prompting you to void and rebook with a different service.

Now that we understand why voiding a label might be necessary, let’s dive into the steps to get it done:

Step 1: Log In to Your UPS Account

First, head to the UPS website ( and log in to your UPS account using your username and password. You’ll need to create an account if you don’t have one.

Step 2: Access Shipping History

Next, once logged in, navigate to the “Shipping” tab or section. Look for an option like “Shipping History” or “View History.” This is where you’ll find a list of all your recent shipments.

Step 3: Locate the Shipment

Then, find the shipment you want to void the label in your shipping history. You can search for the tracking number or review the shipment details.

Step 4: Void the Label

Moving forward, select the shipment you want to void and look for an option to void the label. It’s usually labeled as “Void Shipment” or something similar. Click on it to initiate the voiding process.

Step 5: Provide a Reason

UPS may ask you to provide a reason for voiding the label. So, choose the reason that best fits your situation from the options provided. This helps UPS improve its services and address any issues.

Step 6: Confirm the Void

After selecting the reason, confirm the voiding of the label. Here, take a moment to review the information to ensure it’s correct before finalizing the void. A simple double-check can save you from potential headaches later on.

Step 7: Check for Confirmation

Once you’ve completed the void process, watch for a confirmation message. UPS will usually provide a confirmation number or a message indicating that the label has been successfully voided.

Step 8: Refund Process

Finally, depending on your UPS service and account type, you might be eligible for a refund of the shipping charges. Be aware that the refund process may take some time. Review UPS policies or contact customer service for more information.

A Final Note

All in all, there are many different reasons why you may need to void a UPS label. However, it’s also a fairly easy process to resolve. Remember, if you have any issues or questions, don’t hesitate to contact UPS customer service for assistance. Happy shipping!

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