Exceptions aren’t the only fire: funding gaps quietly stall lines, trigger fee creep, and create avoidable SLA misses. eHub Wallet removes that risk with self-serve payment control, flexible funding, and a clean audit trail—so labels keep moving and Finance closes faster.
Why payment delays get expensive (fast)
- Hard downtime: picker/packer idle time, dock backups, missed pickups.
- Acceleration penalties: expedited reprints/reships, rush surcharges, overtime.
- Cascading CX impact: late shipments → WISMO → refunds/discounts → churn.
- Finance drag: manual reconciliations, disputes, ticket ping-pong.
Quick model:
45-minute stoppage × 12 staff × $22/hr = $198 idle labor
30 reships × $9.50 label = $285
6% extra refunds on 500 orders × $60 AOV = $1,800 revenue impact
One incident ≈ $2,283 (before churn/brand impact)
The Prevention Playbook
1) Set reliable funding rails
- Auto-Reload (eHub Cash): Trigger ≥ one day of average spend; reload amount = 2–3× trigger.
- Auto-Pay (eHub Credit, if enabled): Eliminate past-due surprises; align with your close cycle.
2) Harden payment methods
- Default to ACH to reduce fees.
- Add a backup card and rotate ahead of expirations (no tickets required).
3) Add early warning + rapid recovery
- Quick daily balance check during standup.
- Review reload/payment failures in Transactions; retry or switch methods immediately.
- Track days of coverage so you see risk before it bites.
4) Close with evidence
- Export Detailed Transactions (optionally with shipment fields) for GL mapping.
- Download Cash Statements and invoices from Documents to create an audit-ready close package.
Example
A 3PL saw sporadic stoppages during promo peaks. They set Auto-Reload (trigger = one day’s spend; reload = 2.5×), enabled Auto-Pay on Credit, switched recurring charges to ACH, and standardized a Monthly Close Package (Detailed CSV + statements). In 60 days: zero label stoppages, faster close, and a measurable drop in fee %.
Wrap-up
Payment delays don’t just slow a line—they ripple through labor, costs, and customer trust. eHub Wallet gives Ops and Finance a shared source of truth—self-serve payment management, flexible Cash/Credit funding with Auto-Reload/Auto-Pay, and clear statements + exports—so labels keep moving and month-end gets simpler. It’s not another support ticket; it’s a repeatable cadence for zero-stoppage days, lower fees, and faster financial close.
