Simplify Your Finances. Supercharge Your Shipping.

Frequently asked questions

We’re here to help every step of the way.

• What is eHub Billing?

  eHub Billing was created for 3PLs to automatically create invoices for clients based on actual shipping activity. As you fulfill orders and ship items, the software automatically tracks costs and generates accurate invoices to save you time and reduce errors.

• What are the benefits of using eHub Billing?

  - Increased accuracy: Eliminates manual calculations and minimizes errors
  - Improved efficiency: Saves time with automated invoice generation
  - Enhanced transparency: Provides detailed breakdowns of charges for each shipment accessible on both the 3PL and brand sides of the software
  - Improved cash flow: Accelerated invoice delivery can result in expedited payment processing

• Can I integrate eHub Billing with my existing systems?

  Yes, our software offers integration with popular accounting software and other business systems. This allows for seamless data exchange and eliminates the need for manual data entry.

• How are charges calculated?

  The fees are determined by your predetermined rates and the specific services used for each shipment. This could include storage fees, picking and packing expenses, shipping costs, as well as any supplementary value-added services you provide.

• What information is included on the invoices?

  The invoices provide a transparent breakdown of all charges linked to each shipment, including order specifics, itemized services, rates, and total sums, offering your clients complete visibility into their billing.

• How often are invoices generated?

  You have the flexibility to select the invoice generation frequency that aligns with your preferences and client agreements, whether it's daily, weekly, or monthly.

• Can I customize the invoice?

  Yes, you have the ability to tailor the invoice by adding any necessary line items and adjusting the invoice branding to align with your company's style. This includes the option to incorporate your logo and contact information.

• How can my clients pay their invoices?

  Please maintain your existing payment process, as eHub currently does not handle payments for invoices generated through billing.

• What if I have a question about my invoice?

  We provide dedicated customer support to answer your questions and address any concerns you or your clients might have about the invoices. Please email [email protected] for assistance.