Custom Packaging Slip Message Template: Elevate Your Brand

every touchpoint with your customers is an opportunity

  • Written by Alex Dolce
  • Published on December 13, 2023
  • Time to read 9 minutes

In today’s competitive business landscape, offering quality products or services is insufficient. Every touchpoint with your customers is an opportunity to create a lasting impression and build brand loyalty. One often-overlooked touchpoint is the unboxing experience, and one way to enhance it is by using custom packaging slip message templates. 

In this eHub guide, we’ll explore the power of custom packaging slip messages, their different types, benefits, design considerations, and how to implement them to elevate your brand effectively.

The Power of Custom Packaging Slip Messages

Before we dive into the details, let’s first understand the significance of custom packaging slip messages. When a customer receives a package, it’s not just about the product inside; it’s the entire unboxing experience that matters. Custom packaging slip messages play a vital role in shaping that experience.

Imagine opening a package and finding a personalized thank-you note or a special greeting that acknowledges a recent holiday or your loyalty as a customer. These small gestures can leave a significant impact. They make customers feel valued, appreciated, and more connected to your brand.

Types of Custom Packaging Slip Messages

Custom packaging slip messages can take various forms, each serving a different purpose. Here are some common types:

1. Gratitude and Thank-You Messages: These messages express appreciation for the customer’s business. For example, “Thank you for choosing us. We appreciate your support!”

2. Personalized Greetings: Greet customers with personalized messages based on the occasion. For instance, “Wishing you a joyful holiday season and a prosperous New Year!”

3. Promotions and Discounts: Encourage repeat business by offering special promotions or discounts on future purchases. “Enjoy a 10% discount on your next order with us!”

4. Brand Messaging: Reinforce your brand identity and values with a brief message. For instance, “At [Your Company], we are committed to quality and customer satisfaction, if you aren’t happy, we aren’t happy.”

5. Product Care Instructions: Provide instructions on how to care for or use the products received. “To keep your garments looking their best, please follow the care instructions on the labels.”

6. Return or Exchange Instructions: Include clear instructions on how customers can initiate returns or exchanges if needed.

Benefits of Using Custom Packaging Slip Message Templates

Now that we’ve explored the types of custom messages let’s discuss why using them is beneficial for your business:

1. Enhanced Customer Loyalty and Brand Recall: Custom messages make customers feel valued, which fosters loyalty. A positive unboxing experience can lead to repeat business and word-of-mouth referrals.

2. Improved Customer Satisfaction and Engagement: Personalized messages show that you care about your customers beyond the sale. This leads to higher satisfaction levels and increased engagement.

3. Opportunities for Cross-Selling and Upselling: Promotions and discounts in your messages can encourage customers to make additional purchases, increasing sales.

4. Clear Communication of Important Information: Including care instructions or return details ensures customers have all the necessary information, reducing inquiries and potential frustration.

A customer receives a customized email message from a retailer.

Crafting Effective Custom Messages

Creating effective custom messages requires careful consideration. Here are some tips to help you craft messages that resonate:

– Keep Messages Concise and Relevant: Customers appreciate clear and concise messages that get to the point. Avoid overly lengthy or irrelevant content.

– Maintain a Consistent Tone with Your Brand: Ensure that your messages align with your brand’s tone and personality. Consistency in messaging reinforces your brand identity.

– Consider the Timing of Messages: If you include holiday greetings or promotions, ensure they’re timely and relevant to the recipient. If the wrong message is included, it can do more harm than no message at all. 

– A/B Testing and Measuring Effectiveness: Experiment with different messages and measure their impact on customer engagement and sales. Use A/B testing to refine your messaging strategy.

Custom Packaging Slip Message Template Design

The design of your custom message templates also plays a crucial role in creating a professional look. Consider the following design elements:

– Choosing Fonts and Colors: Select fonts and colors that align with your brand’s visual identity.

– Incorporating Your Company Logo: Including your company logo reinforces brand recognition.

– Placement of Messages on the Packing Slip: Ensure that messages are prominently placed on the packing slip to be easily noticed.

– Balancing Visual Elements with Readability: While making your messages visually appealing is essential, prioritize readability to ensure that the message is clear and easy to understand.

Implementing Custom Messages in Your Packaging

Now that you’re ready to create your custom packaging slip messages, here’s how to implement them effectively:

1. Creating and Customizing Message Templates: Design your message templates using software like Microsoft Word, Excel, Google Sheets, or dedicated template tools.

2. Integrating Messages into Packing Slips: Once your templates are ready, integrate them into your packing slip creation process. Ensure that the messages are placed in a consistent location on each slip.

3. Ensuring Consistency: Using your custom message templates for every shipment is a standard practice. Consistency in message placement is crucial in reinforcing your branding.

Measuring the Impact of Custom Messages

To assess the effectiveness of your custom packaging slip messages, consider the following methods:

– Tracking Customer Engagement and Feedback: Monitor how customers respond to your messages, whether through reviews, social media mentions, or direct feedback.

– Monitoring Sales and Customer Retention Rates: Analyze whether including promotions or discounts increases sales and improves customer retention.

– Gathering Insights Through Surveys or Customer Interviews: Collect customer insights to understand how your messages influence their perception of your brand and overall experience.


Custom packaging slip messages are a powerful tool for enhancing your brand and creating memorable customer experiences. They go beyond the transactional aspects of a purchase, showing customers that you value their business and care about their satisfaction. Following this guide’s tips and best practices, you can leverage custom messages to elevate your brand, foster customer loyalty, and drive business growth.

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