Third Party Delivery Services: Pros and Cons Unveiled

The foremost advantage of third-party delivery services is their convenience

  • Written by Tess Holman
  • Published on June 20, 2023
  • Time to read 9 minutes


In today’s fast-paced world, the convenience of online shopping and food delivery has become a norm. One trend that has gained popularity is third-party delivery services.

These services act as intermediaries between consumers and businesses. This bridges the gap and brings goods and services right to our doorsteps. In this blog post, we will delve into what a third-party delivery service involves and explore the pros and cons associated with its usage.

What is a Third-Party Delivery Service?

A third-party delivery service is an entity that facilitates the process of ordering and delivering goods or services from businesses to consumers. These services operate as independent platforms. They also connect customers with various businesses such as restaurants, grocery stores, and retail outlets.

The process typically involves placing an order through a mobile app or website. Then, the order is sent to the respective business for preparation and delivery. The third-party service handles logistics, coordinating the delivery process and ensuring the package reaches its destination on time.

Pros of Using Third-Party Delivery Services

Convenience: The foremost advantage of third-party delivery services is their convenience. With just a few taps on a smartphone, customers can browse an extensive range of products, select their desired items, and deliver them to their doorstep. This eliminates the need for physical travel, saving time and effort.

Wide Variety of Choices: Third-party delivery platforms often collaborate with numerous businesses. This grants consumers access to an extensive array of products and services. Whether exotic cuisines, specialty items, or hard-to-find products, these platforms provide a wide selection that might not be available locally. This expands options for consumers and promotes exploration.

Increased Accessibility: Third-party delivery services have enabled individuals with limited mobility, busy schedules, or those residing in remote areas to access goods and services that were previously out of reach. This inclusivity ensures everyone can enjoy the convenience and benefits of online shopping and food delivery.

Transparency and Tracking: Many third-party delivery services offer real-time tracking features. This allows customers to monitor the progress of their orders. This transparency provides peace of mind, as customers can see estimated delivery times and the whereabouts of their packages. It also helps in case of any delivery issues or delays.

eHub helps e-commerce companies bridge the gap between independent sales and procuring a fulfillment partner. eHub also has the connections and capabilities to launch brands and businesses onto third-party marketplaces, thus expanding its customer reach. Click the link below to learn more about how eHub can help your business specifically.

Cons of Using Third-Party Delivery Services

Increased Costs: While the convenience of third-party delivery services is undeniable, it often comes at a cost. Customers may encounter higher prices due to delivery fees, service charges, and surge pricing during peak hours. These additional expenses can add up. This can potentially make the purchase more expensive compared to traditional shopping.

Quality Control: When using a third-party delivery service, the customer’s experience relies heavily on the preparation and handling of the goods by the restaurant or store. Any mishandling during the delivery process, such as delays or improper packaging, may compromise the quality and freshness of the items received. This lack of direct control over the process can be a significant drawback for some consumers.

Limited Personal Interaction: Traditional shopping experiences often involve face-to-face interactions with staff. This experience provides opportunities to seek recommendations, ask questions, and build relationships. With third-party delivery services, the personal touch is lost, leaving customers reliant on digital platforms for communication. This can be a barrier for those who value personalized service.

Dependency on Technology: The reliance on technology is inherent when using third-party delivery services. Any technical glitches, server issues, or app malfunctions can disrupt the ordering process or cause delays in delivery. In such cases, the convenience factor may be overshadowed by frustration.

eHub has many reputable and heavily vetted connections in the fulfillment industry. Working with eHub as a partner to find the right fulfillment center can save hours of time and money researching and investigating a good fit for your business. eHub can mitigate many of the cons above simply because eHub has already done the footwork. Schedule a free consultation today to find the right solutions for your business.


Third-party delivery services have revolutionized how we shop and receive goods and services. The convenience, wide variety of choices, and increased accessibility they offer have made them increasingly popular among consumers. However, it is essential to consider the associated drawbacks. The drawbacks include increased costs, potential quality control issues, limited personal interaction, and dependency on technology.

Ultimately, deciding to use a third-party delivery service rests with the individual, considering their preferences and priorities. With continued technological advancements and an evolving market, these services will likely undergo further improvements, addressing some of the current challenges.

Ultimately, balancing convenience and the desire for a personalized shopping experience will be crucial for individuals seeking the best shopping and delivery solutions.

LatestFrom the blog

The latest industry news, interviews, technologies, and resources.

View all posts
View all posts