“A Delivery Agent Has Been Assigned” Explained

It’s essential to understand the role of a delivery agent

  • Written by Tess Holman
  • Published on August 24, 2023
  • Time to read 9 minutes


When tracking updates are unclear, customers and businesses can feel the start of a stomach ache; “A delivery agent has been assigned” doesn’t instill confidence. A package being assigned this term is rare. However, it doesn’t feel rare when it’s your package. In this blog post, we aim to explore exactly what “a delivery agent has been assigned” means, what it means for your package, and what it means for you.

Main Points:

• A Delivery Agent is any person or company that contracts to deliver an order. 

• It’s essential to understand the role of a delivery agent because they affect customer satisfaction, delivery efficiency, and customer retention.

• Having the distinction “A Delivery Agent has been assigned” doesn’t always mean that your package is delayed.

• Tracking can become less detailed when your package has been assigned a Delivery Agent.

What is a Delivery Agent?

A graphic illustration depicts a delivery agent, surrounded by a few well known brands such as Lyft, Uber, and Doordash

A Delivery Agent is any leading delivery provider, such as USPS, UPS, DHL, or FedEx. It can also mean a third-party delivery service provider. They serve as the final link in the supply chain. These individuals ensure that products are delivered fast and in good condition.  There are some instances where one package can have more than one delivery agent.  Although, this status is usually during the last leg of the delivery.

The Role of a Delivery Agent

  1. Efficient Order Fulfillment: After an online purchase or placing an order, the delivery agent is the one who collects the item from the seller. They are then responsible for delivering it to the buyer. Their ability to complete a job well directly impacts customer satisfaction.
  2. Timely Deliveries: Delivery agents are responsible for completing deliveries and ensuring they happen within the specified time frame. Timeliness is crucial, especially for time-sensitive items and perishable goods.
  3. Handling and Security: These agents must handle products carefully to prevent damage. Consequently, they should be good at handling delicate or fragile items. Additionally, ensuring the security of the package from theft or tampering is essential. An increasingly common problem is people stealing packages left on the porches of residential homes. Because of this, carrier companies are working to devise creative ways to solve this problem. In the meantime, delivery agents are well-trained to avoid these situations.
  4. Communication and Customer Service: A good delivery agent must have excellent communication skills to interact with customers. They may need to provide updates on delivery status, answer questions, and address issues that arise.
  5. Flexibility and Adaptability: Delivery agents often experience unexpected challenges like traffic congestion or bad weather conditions. Adapting and finding different routes is vital in ensuring successful deliveries.

Why Understanding the Role of a Delivery Agent is Important

  1. Customer Experience and Satisfaction: For businesses, the delivery agent represents the face of the company to the customer. A positive interaction with a  delivery agent can enhance the overall customer experience. 
  2. Delivery Efficiency: Businesses that understand the importance of delivery agents can optimize their logistics processes. Consequently, streamlining delivery operations and focusing on efficient routes can reduce delivery times and cut costs.
  3. Customer Retention: Having repeat business is vital for long-term success. A delivery agent who consistently provides top-notch service can turn one-time buyers into loyal, repeat customers.
  4. Handling Returns and Complaints: Understanding the role of delivery agents is crucial for managing returns and complaints. In case of issues with a delivery, businesses must have transparent processes to address customer concerns.

What “A Delivery Agent Has Been Assigned” Means For Your Package

This status update means that your package has entered the final phase of the delivery process. A lot of times people assume this distinction on your tracking means the package is delayed but that isn’t always the case.  There is a pretty high chance that your package will arrive safely and on time. 

What “A Delivery Agent Has Been Assigned” Means For You

Depending on your package delivery service, tracking may become next to impossible once a Delivery Agent has been assigned. This can be very frustrating for individuals and businesses alike. You may not get another status update until the package has been delivered. You probably won’t get a window of time in which the package could be delivered. It feels a little outdated but it is the reality of the situation. 

Solutions Provided by eHub

It can be a headache to deal with all this.  Shipping and dealing with the costs, the logistics, and the implementation is a full-time job that can overwhelm even the most savvy of entrepreneurs. If you are feeling the weight of the shipping world, let eHub help! We have bridged the gap between warehousing/ shipping services and e-commerce businesses. We work with both parties to connect and find a workable partnership. Reach out to eHub today to schedule a free consultation.


In conclusion, the Delivery Agent is the unsung hero of the supply chain. They are responsible for ensuring the smooth flow of products from sellers to buyers. Recognizing the significance of delivery agents and investing in their training and support can lead to improved efficiency, customer satisfaction, and a thriving business in today’s competitive market.

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