Technical Support Tier 2

About us

eHub is a medium business in Sandy, UT. We are professional, agile, innovative and our goal is to revolutionize fulfillment optimization for merchants and third-party logistics (3PL) providers.

Our work environment includes:

• Modern office setting
• Food provided
• Modern office setting
• Growth opportunities
• Wellness programs
• Food provided
• Work-from-home days

About eHub
At eHub, we are at the forefront of transforming the fulfillment landscape for merchants and third-party logistics (3PL) providers. Our innovative technology platform streamlines and enhances the entire fulfillment process, enabling businesses to deliver exceptional customer experiences both efficiently and cost-effectively.

Job Title: Technical Support Level 3

Job Summary:
Join our dedicated team as a Technical Support Level 3, where you’ll play a crucial role in delivering value to our customers. In this dynamic position, you’ll support new and existing customers and partners with eHub’s API integrations, troubleshoot complex issues, and provide essential feedback to enhance our service offerings. Your work will directly contribute to our mission and corporate objectives, ensuring our platform not only meets but exceeds customer expectations.

Key Responsibilities:

• Master and utilize various tools and systems to support customer needs effectively.
• Prioritize and manage support tickets to optimize business impact and customer satisfaction.
• Collaborate closely with our development team to enhance product functionality and resolve technical challenges.
• Drive personal and team growth by setting and achieving ambitious quarterly goals.
• Uphold eHub’s commitment to professionalism and superior customer service.

What Success Looks Like:

• Deep Product Expertise: Fully grasp the eHub suite’s functionalities and applications.
• Responsive Support: Deliver timely, accurate assistance to integrate and optimize customer experiences.
• Advanced Problem-Solving: Tackle and resolve complex technical issues that challenge typical support boundaries.
• Industry Acumen: Understand the logistics sector’s nuances and how eHub’s solutions serve pressing customer needs.
• Innovative Contributions: Propose and help implement improvements that keep eHub at the industry’s cutting edge.

Applicant Criteria:

• Associate’s degree in Computer Science, Business, Engineering, or equivalent practical experience.
• At least 2 years of technical support or related experience in a tech-driven environment.
• Proficiency in working with APIs using tools like Postman, and familiarity with JSON and XML
• Excellent analytical and problem-solving skills with a keen eye for detail.
• Outstanding communication skills, both written and verbal, to effectively collaborate with stakeholders at all levels.