Account Manager

COMPANY OVERVIEW

eHub connects commerce businesses and ecosystems with the solutions needed to optimize their shipping and fulfillment. We collaborate closely with our Partners, 3PLs and Brands, from startups to established enterprises, to deliver world-class industry expertise, carrier orchestration, automated solutions, integration optionality, and unwavering support.

ROLE OVERVIEW

eHub is seeking an experienced and customer-focused Account Manager to join our Customer Success team. Reporting to the Director of Customer Success, this individual will own the post-sale relationship with eHub’s customers, ensuring they achieve maximum value from our shipping and logistics solutions. The Account Manager will act as the primary point of contact for assigned accounts — driving retention, growth, product adoption and long-term partnership success.

This role is highly consultative, requiring a balance of strategic relationship management, operational oversight, and commercial acumen. The Account Manager will collaborate closely with Sales, Solutions Engineers, Product, and Support to deliver a best-in-class customer experience.

ROLE RESPONSIBILITIES

Customer Relationship Management

● Serve as the trusted advisor and main point of contact for a portfolio of eHub customers.

● Own the customer lifecycle post-sale, from onboarding handoff through renewal and expansion.

● Develop and maintain executive and operational relationships with key stakeholders at multiple levels within customer organizations (from operations teams to executive sponsors).

● Conduct regular Business Reviews to align customer goals with eHub’s solutions.

Account Growth and Retention

● Identify opportunities for upselling or cross-selling eHub’s products and services.

● Develop account plans to maximize customer retention and achieve net revenue retention goals.

● Negotiate renewals and support commercial discussions with executive stakeholders.

Account Operations & Advocacy

● Proactively monitor account health, adoption, and usage metrics to identify risks and opportunities.

● Lead customer escalations by coordinating with internal teams and ensuring timely resolution.

● Act as the voice of the customer within eHub, advocating for customer needs across internal stakeholders.

● Anticipate potential problems and proactively provide solutions.

REQUIRED QUALIFICATIONS

● 2–4+ years of experience in Account Management, Customer Success, or related client-facing roles in B2B SaaS.

● Ability to work in-office in Sandy, UT.

● Strong understanding of SaaS platforms, shipping/logistics technology, or adjacent industries (e-commerce, supply chain, parcel).

● Strong organizational skills and the ability to manage multiple accounts in a fast-paced, evolving environment.

● Experience owning renewals and driving account growth.

● Ability to balance strategic planning with day-to-day account execution.

● Comfortable using data and reporting to assess account health and drive decisions.

● Excellent written, verbal, and presentation skills.

● Bachelor’s Degree in Business, Supply Chain, or related field, or equivalent experience.

● US work authorization and criminal background check are required.

PREFERRED QUALIFICATIONS

● Background in logistics, shipping, or e-commerce technology.

● Familiarity with ERP, WMS, OMS, and carrier integrations.

● Experience running business reviews with executive stakeholders.

● Knowledge of HubSpot CRM or similar tools.

● Willingness to travel.

PERKS & BENEFITS

● Medical, vision, dental, and supplemental insurance

● Employee Self Improvement Fund

● 401k Matching

● Weekly catered company lunch

● 20 Days PTO each year