Frequently asked questions

Everything you need to know about Bitcoin Postage.

• What is Bitcoin?

  Bitcoin is a consensus network that enables a new payment system via digital money. It is the first decentralized peer-to-peer payment network that is powered by its users with no central authority or middlemen. From a user perspective, Bitcoin is like cash for the Internet. Bitcoin can also be seen as the most prominent triple entry bookkeeping system in existence. If you would like to start using Bitcoin, be sure to educate yourself on how to keep your wallet secure – we recommend going to the official Bitcoin website (click here) for the getting started guide.

• How difficult is it to make a Bitcoin Payment?

  Bitcoin payments are easier to make than debit or credit card purchases, and can be received without a merchant account. Payments are made from a wallet application, either on your computer or smartphone, by entering the recipient’s address, the payment amount, and pressing send. To make entering a recipient’s address easier, many wallets can obtain the address by scanning a QR code or touching two phones together with NFC technology.

• How quickly can I print my postage?

  A Bitcoin transaction, by design, will get one confirmation after an average of 10 minutes. Even before a confirmation has been received, a transaction is generally irreversible. Our website can allow you to print shipping labels at the earliest sign of a confirmation, with systems in place to void the label if a confirmation is not reached by the time your label is in the mail. This means you can print your postage instantly. Once you reach the payment page and a payment is received, you will receive a link to print your postage.

• Can I print my postage again?

  You can print your postage as many times as you’d like as long as you only mail each unique label once, otherwise the extra duplicates will get returned to you by the shipping service. Some shipping services charge a return fee in order to retrieve your package for re-mailing. If you are printing multiple labels, we encourage you to check and make sure that they all have a unique label number.

• Do I have to sign up or create an account?

  Absolutely not! Why would we make you waste all that time and effort just to send a package? Just enter the TO and FROM address and send your package! It’s that easy!!

• What is your privacy policy?

  After 7 days all order information including but not limited to payment, email and label information will be permanently deleted from our servers. All labels will still be valid for 21 days but we will have no record of them past the 7 day period. All refunds need to be submitted within the 7 day period to be valid

• What is your return policy?

  All unused labels can be refunded within 21 days the label was generated. Just contact us (see below) with the tracking number(s) you would like refunded. We will then submit the refund to the corresponding carrier, all refunds take up to 2 weeks to be confirmed. After the refund has been confirmed by the carrier we will add the credit to your account. We are sorry for the delay and any inconvenience this may cause.